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Try the following
Before reporting a problem please try these steps
- Use a lower case s in front of your student number as your username; for example s123456
- Try a different web browser and/or computer (if possible)
- Clear your browser cache
- Check your computer firewall and pop up blocker settings
We need to know as much detail as possible about the problem.
Please let Library staff know the following:
- The web address URL of the page experiencing issues
- Name and version of the web browser
- Error message received
- Can you log in to CDU Learnline?
- Can you log in to CDU Webmail?
- Can you access another form on the Library web page?
- Are you accessing the CDU resource on or off campus?
- When did it last work for you?
- First name & last name
- Email address
- Student number
- Phone number (optional)
Your Account details
The following information will help Library staff to identify how the problem is relevant to you.
Please provide (where applicable):
- Are you a Menzies staff member?
- Are you a postgraduate student?
- Are you a staff member?
- Have you activated your student account?
- Are you a currently enrolled CDU student?
- Have you checked your account status via the Student Portal?
- Have you reset your password recently?