Skip to main content

Learning Precinct Guide: Troubleshooting

Try the following

Before reporting a problem please try these steps

  • Use a lower case s in front of your student number as your username; for example s123456
  • Try a different web browser and/or computer (if possible)
  • Clear your browser cache
  • Check your computer firewall and pop up blocker settings

Issue details

We need to know as much detail as possible about the problem.

Please let Library staff know the following:

  • The web address URL of the page experiencing issues
  • Name and version of the web browser
  • Error message received
  • Can you log in to CDU Learnline?
  • Can you log in to CDU Webmail?
  • Can you access another form on the Library web page?
  • Are you accessing the CDU resource on or off campus?
  • When did it last work for you?

Your details

Please provide:

  • First name & last name
  • Email address
  • Student number
  • Phone number (optional)

Your Account details

The following information will help Library staff to identify how the problem is relevant to you.

Please provide (where applicable):

  • Are you a Menzies staff member?
  • Are you a postgraduate student?
  • Are you a staff member?
  • Have you activated your student account?
  • Are you a currently enrolled CDU student?
  • Have you checked your account status via the Student Portal?
  • Have you reset your password recently?
ABN 54 093 513 649 • Privacy StatementCopyright and DisclaimerLibrary Webmaster • CRICOS Provider No: 00300K • RTO Provider No: 0373